Titan Web Design - Refund Policy
Last updated: 2026-09-21
We want you to be happy with your website. Our pricing is $97 today - first week of hosting free - then $97/mo, backed by a 30-day money-back guarantee.
The 30-day money-back guarantee
Any charge from the last 30 days is refunded in full on request, no questions asked. This includes your build fee and your most recent monthly charge, as long as the charge is within the last 30 days.
How to request a refund
Just ask the Titan Assistant and it will take care of it, or request your refund from your dashboard. A member of our team reviews the request and issues the refund to your original payment method; refunds typically appear within a few business days, depending on your bank or card provider.
Canceling vs. refunding
You can cancel anytime - the plan is month to month, with no annual contract. Canceling stops future billing and takes your site offline at the end of your current paid period. Canceling is not the same as a refund; if you would also like a charge from the last 30 days returned, ask us and we will refund it.
Your web address
Your web address is yours, free to move. If you leave, we unlock it and hand you the transfer code so you can take it to any provider you like, and we do not charge you anything to do it. One timing rule is not ours: the registry locks a web address for 60 days after it is first registered or transferred, so a brand-new address cannot move until that lock lifts. While we run the site for you the address sits in Titan's registrar account with us as the contact of record; the transfer is what moves it into an account of your own. If you do nothing, an address we registered may be allowed to expire after your account closes.
Questions
Two easy ways to reach us:
- Ask the Titan Assistant - the fastest way to start a refund, request a change, or get an answer; it can hand off to a person when needed.
- Email a human - reaches our support team directly.